Shipping policy

You are responsible for covering the shipping costs when returning an item. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total refund amount.
Delivery times for exchanged products may vary depending on your location.

OUR SHIPPING COMMITMENT

At Birdie Lab, we’re committed to delivering excellent service — and that includes ensuring your order arrives securely and reliably. To provide you with peace of mind, all of our shipping options include tracking information, allowing you to follow your order from dispatch to delivery.

INTERNATIONAL STANDARD SHIPPING

We partner with trusted carriers to offer affordable international shipping through Priority Mail International.

  • Processing time: Please allow 1–3 business days for order processing.

  • Delivery window: Estimated delivery time is 7-15 business days, depending on your location.

  • Delivery schedule: Packages are not delivered on Sundays or public holidays.

  • Customs notice: Due to variations in international customs procedures, Birdie Lab cannot be held responsible for delays, duties, or package issues once your order has left our warehouse.

If you experience tracking issues or do not receive your package, please contact the shipping carrier directly to file a claim.

SIGNATURE CONFIRMATION

For high-value orders, we may choose a shipping method that requires a signature upon delivery to ensure your package is received securely.
If you would like to guarantee that your order includes signature confirmation, please contact our support team before your order ships at support@birdielab.us

TRACKING YOUR ORDER

Once your order is shipped, you will receive an email with your tracking number so you can monitor its journey to your doorstep in real time.